A: Your Apothecarry case will ship with a key & combination lock. You can use either the key, or 4-digit combination to access your locked case. When it arrives the combination will be set to 0-0-0-0. If you would like to specify a new combination, please do the following:
A: When the pack is hard and has very few soft spots, its time to remove and replace.
A: We made the jar seals snug to maintain the seal and protect your herb. The easiest way to open and close them is with by twisting as you open and close -- not pulling, as it acts as a vacuum... Voila!
A: No, Apothecarry doesn't offer phone support, but we do offer email support for any issues. Please contact us at firstname.lastname@example.org. Please allow 24-48hr for a response.
A: We offer a 1-Year Limited Warranty